Nest doorbell can't hear voice only echo

[Heatherlex]

Hi,

I have this problem posted a lot but haven't seen a resolution.  Can anyone help with this?

I have a Samsung S21 Ultra and just set the doorbell up but the person outside can only hear themselves echo and nothing from me speaking into the phone.

I was given the doorbell for a xmas present and would like to know if there is a way of solving this problem or do I need to return the doorbell for a refund?

I hope there is someone or Google with a solution to this

[nmal2207]

I'd also like to hear if there's been any resolution to this. I've got a standard S21. 

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[nmal2207]

Hi Brad. Yes most definitely still an issue for me. Thanks for checking in. 

[Heatherlex]

Hi Brad,

Thank you for replying

This is still a problem, cannot find a solution anywhere, do you have a remedy?

Thank you, Heather

[nmal2207]

Hi Brad, 

Checking in to see if you have any options for us

[Brad]

Hey folks.

Thank you for your patience! This is a known bug. I'm afraid I do not have an ETA on anything. I am wondering if you have tried to Restart the Nest Doorbell? I would try to Factory Reset it if that works.

Best regards,

Brad.

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.