Nest doorbell- changed wifi connection and cannot get doorbell connected

[Harvey7]

Changed wifi connection and cannot get the new wifi setup on nest doorbell. Tried factory reset and cannot find the device 

[aatienza]

Hey Harvey7,

Thanks for reaching out. Could you tell us the status light of your doorbell? What phone are you using to set it up (Android, iOS)? How far is your doorbell from your Wi-Fi router? Are you using a dual-band router (2.4GHz and 5GHz)? If so, make sure you're connecting your doorbell to the same network where your phone is connected to?

Thanks,

Archie

[Brad]

Hi there, 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Thanks for the help here, Archie!

Best regards, 

Brad

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad