Nest doorbell dead

[ebs3]

Have a wired Nest doorbell bought/installed couple of years ago (prob 2-2.5y). Noticed recently the light is not on, it doesn't ring the doorbell, basically not working. Tried flipping the circuit breaker, no changes. I was able to connect a portable battery charger to it via the input on the back and while connected, the doorbell seemed to work - light on, doorbell rang, etc. However, it doesn't seem to charge up or stay on. Where would the issue be with this? Doorbell seems to still be 'functional" with a portable power source, but is wired and not keeping power from the wires!

[zoeuvre]

Hi ebs3, 

Thanks for posting here in the Community forum, and I'm sorry to hear about the situation. Let me take a look at this for you. 

A few questions: Before you installed the Nest Doorbell, have you verified that your chime is compatible with it? If not, you can go to this guide to check. What is the current LED status light on the Nest doorbell? Are the wires securely and properly connected? Also, have you verified the status of the Nest doorbell in the app? If not, follow the steps below:

1. Open the Google Home app. 
2. Tap Favorites or Devices.
3. Tap and hold your device's tile, select the three vertical lines, then tap Settings.
4. Select Battery.

I'll look forward to your response. 

Best,

Zoe

[zoeuvre]

Hi there, 

I wanted to check and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.
 

Thanks,

Zoe

[ebs3]

Thanks for following up. The tile in the Google Home app for my Nest doorbell is faded. I was not able to find out how to check the battery based on your instructions.  However, if I connect a portable charger through a microUSB port on the back of the doorbell, the unit does power up while connected and can even utilize the camera and microphone features through the Nest app. I left it plugged into portable charger for about 30 minutes and when removed, it did not retain any charge. Is it even supposed to retain a charge? Again this is a wired doorbell. So not sure what to do now...

[EmersonB]

Hey ebs3,

Thanks for getting back to us. Battery charge time depends on several factors, including ambient temperature and the state and condition of the battery. The battery won't charge at temperatures below 32°F (0°C), and will only charge slowly at temperatures close to freezing. Also, for Nest Doorbell (battery), typical: It takes approximately five hours to fully charge the battery using a compatible 7.5W AC adapter (sold separately). Hit this link for more information.

I appreciate the help, Zoe.

Best,
Emerson

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.
 

Thanks,

Juni

[Juni]

Hello there,
 

Just checking in to make sure that you saw our responses. I'll be locking this thread if we don't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Regards,

Juni

[ebs3]

Hi, no I have not been able to figure Out how to get my doorbell working  not sure what the next steps are...

[Lance_L]

Hi ebs3, 

I'm sorry for the delay. Since the steps didn't work on your end, I'd be happy to take a look into this for you.

Please fill out this form with all the needed information, and then let me know once you're done.

Best,

Lance

[EmersonB]

Hello folks,

@ebs3, I wanted to follow up and see if you were able to fill out the form? Let me know if you have additional questions.

I appreciate your response, Juni and Lance.
 
Thanks, 
Emerson

[EmersonB]

Hello ebs3,

We haven't received your form — were you able to fill it out?

Regards, 

Emerson

[ebs3]

I think we're good for now, thanks!

[Alex_S]

Hi there,
 

Thanks for the update. We’ll keep this thread open for 1 more day, let us know if you have any other questions or concerns, otherwise; I will be locking this thread and mark it as resolved.  

Regards,
Alex