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Nest doorbell duplication in google home app

markflickr
Community Member

‎07-13-2025 10:06 AM

I have moved to a new address so I reset all my devices (Nest Cameras) and added them to my new home on the new wi-fi. I didn't add the doorbell cameras to the Nest app, just straight into google home. the last one I installed has duplicated itself, I renamed the version that had video to front door however the duplicated version has no video and is just called Nest Hello. I can't remove it, there is no option to delete it from google home and it doesn't exist in the nest app as I didn't add it there.

Help...

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MplsCustomer
Bronze
Bronze

‎07-13-2025 11:35 AM

@markflickr 

You cannot directly install a 1st gen Google Nest Hello Doorbell in the Google Home app unless you had previously TRANSFERRED it to the "Public Preview" version of the Google Home app.

We are not on the "Public Preview" version, and since it's been in beta "Public Preview" status for two years, maybe the process for removing and re-installing transferred 1st gen cameras and doorbells isn't working well.

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