Nest doorbell lens

[big8extreme]

Hello everyone,

My doorbell fell of its support and the lens break. I contacted the support they can not repair it or replace it even it's still under warranty.

With the cost of this material, how we can't repair it in a center.

Please help me.

[EdmondB · Accepted solution]

Hi big8extreme,

I'm sorry to hear about your experience on your Nest doorbell. We'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.

Thanks for the help, @MplsCustomer.

Best,
Edmond

[Njephcott]

Hi I also have the same issue with a smashed lens after it fell from the bracket. We had it as a gift last Christmas so it’s under 12 months old. Please could you help? 

[Lance_L]

Hey everyone,

@Njephcott, help’s here! I need additional information from you that would be best shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. This form is only meant for you to use, so let me know once you’re done.

Best,

Lance

[Njephcott]

Cheers Lance will fill in now and send over. 

[zoeuvre]

Hi there Njephcott, 

Thanks for the update. We got the form you've submitted—thanks for filling that out. Please keep an eye on your email, as someone from our team will reach out to you to assist you more. If you have questions or concerns in the future, feel free to start a new thread, and we'll be happy to help.
 

Cheers,

Zoe

[Njephcott]

Hi I haven’t heard back in 4 days. Do you know when I can expect an email? 

[zoeuvre]

Hey Njephcott, 

Thanks for the follow-up, and I'm sorry for the delay. I've notified our team and will loop back in with you once we have an update. I'll keep this thread open until you are assisted via email.

Kind regards,

Zoe 

[Ombr6]

Hello,

Same problem than all of you here, my nest doorbell fall down yesterday when i just push on the button to ring the bell...And the lens are now broken, the video from the doorbell is all messy now.

I'm really dissappointed about this problem, and from the beginning i found the mounting system really bad, as i'm never sure the ringbell are really well fixed, and always been scared than it fell down.

Now it happens, and i can't afford 199€ again to buy a new one currently so i really hope Goole support can help me with this problem, i can paid for reparation if needed, even if i bought the 21th of December 2022, so the warranty maybe should works.

Please someone help me with this.

Best regards

[EdmondB]

Hello Ombr6, 

I'm sorry to hear about your experience on your Nest doorbell (battery). We'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.

Best,
Edmond

[Ombr6]

Hello Edmond, thanks for your reply. I've just fill the form hoping all the information needed are here. Best regards

[EdmondB]

Hi there, 

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. 

Regards,
Edmond

[akinedi]

I am glad to see this forum. I have experienced the exact same problem. For whatever reason, the doorbell did not latch into its bracket properly. I inserted it into the bracket and gave it a wiggle, and all seemed fine. A few hours later my neighbor in my apartment building messaged me to say he came home and found the doorbell on the floor with a cracked lens. How frustrating this is. I will be filling out the form supplied in this forum and am hopeful for a positive resolution.

[akinedi]

I also have this problem, the doorbell ejecting itself from the mounting bracket. My doorbell did this just the other day, the lens cracked, and the doorbell no longer works. I have filled out the form and submitted it. I am looking forward to hearing your response. Thank you.

[EmersonB]

Hello akinedi,

We understand your concern and we wanted to help you out. We'd be happy to take a look into this for you. Please fill out our Contact us form with all the needed information. Let me know once you’re done.

Regards,

Emerson

[EmersonB]

Hi akinedi,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. 
 
Best,
Emerson