Nest doorbell lens

[Cc8]

We brought this doorbell a few months ago. It fell off the door frame and the lens has a crack through it. Is there anyway it can be fixed?

[MplsCustomer]

@Cc8 

Other customers in this forum have reported the same thing. If you're still under the 1-year warranty, you can try contacting Support (at: https://support.google.com/googlenest/gethelp( for a replacement.

[janthadeus]

Hi folks,

Yikes! I’m sorry to hear that. Let’s check this out — could you fill out this form and let me know once you’re done?
 

I appreciate the help, MplsCustomer.

Thanks,

JT

[aatienza]

Hey there,

It's us again. Were you able to fill out the form?

Thanks,

Archie

[EmersonB]

Hi everyone,

@Cc8 I wanted to follow up and see if you were able to fill out the form? Let me know if you have additional questions.

I appreciate the help, Archie and MplsCustomer.

Regards,
Emerson

[EmersonB]

Hey Cc8,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. If you have any questions or concerns, feel free to create a new thread as I will be locking this thread after 24 hours.
 
Best,
Emerson