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Nest doorbell offline due to battery issue.

Community Member


I’ve had my doorbell for 5 months 

& recently it just went offline randomly with like 60% charge left. It says contact google support. So I removed it from my home app & did a factory reset. Factory reset went as it should.. with the noises and beeps or whatever. But plugged in to the outlet it remains at 80% charge w a solid yellow light. Also my home app can’t find it to pair. What the hell does that mean.





A solid yellow light is supposed to mean "Factory reset has started":

That’s what it’s supposed to mean lol…. I factory reset it two days ago and it’s been sitting on charge not moving from 80% with a solid yellow light 


I'm just another Google Nest customer, and we don't have a battery doorbell since we live in Minnesota and it really can't function at temperatures below freezing (

But if we had one, I would be tempted to try another factory reset by pressing the reset pin/button for at least 12 seconds (, unless you have already tried that.

Unfortunately, nothing in Google Nest's instructions say anything about whether it's good or bad to do a factory resets while the doorbell is plugged in for charging. You could try a factory reset when it is NOT being charged.

Hi folks,


Checking in — I just wanted to make sure if you’ve seen MplsCustomer’s reply. Let me know if you need more help.


I appreciate your help, MplsCustomer.




Community Specialist
Community Specialist

Hey there,


I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,

Community Specialist
Community Specialist

Hi Natalielynnn,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.


Thanks for chiming in, Jake.