Nest doorbell offline due to battery issue.

[Natalielynnn]

Hi

I’ve had my doorbell for 5 months 

& recently it just went offline randomly with like 60% charge left. It says contact google support. So I removed it from my home app & did a factory reset. Factory reset went as it should.. with the noises and beeps or whatever. But plugged in to the outlet it remains at 80% charge w a solid yellow light. Also my home app can’t find it to pair. What the hell does that mean.

thabks 

[MplsCustomer]

@Natalielynnn 

A solid yellow light is supposed to mean "Factory reset has started":

https://support.google.com/googlenest/answer/9268073?hl=en#zippy=%2Cgoogle-nest-doorbell-battery

[Natalielynnn]

That’s what it’s supposed to mean lol…. I factory reset it two days ago and it’s been sitting on charge not moving from 80% with a solid yellow light 

[MplsCustomer]

@Natalielynnn 

I'm just another Google Nest customer, and we don't have a battery doorbell since we live in Minnesota and it really can't function at temperatures below freezing (https://support.google.com/googlenest/answer/11830989).

But if we had one, I would be tempted to try another factory reset by pressing the reset pin/button for at least 12 seconds (https://support.google.com/googlenest/answer/9252162?hl=en#zippy=%2Cnest-doorbell-battery), unless you have already tried that.

Unfortunately, nothing in Google Nest's instructions say anything about whether it's good or bad to do a factory resets while the doorbell is plugged in for charging. You could try a factory reset when it is NOT being charged.

[janthadeus]

Hi folks,

Checking in — I just wanted to make sure if you’ve seen MplsCustomer’s reply. Let me know if you need more help.

I appreciate your help, MplsCustomer.

Thanks,

JT

[Jake]

Hey there,

I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

[janthadeus]

Hi Natalielynnn,
 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks for chiming in, Jake.

Best,

JT