Nest doorbell removed from my account and disconnected

[Stutz]

My Nest doorbell has disconnected twice in the past two months. I received a message from Google saying that the doorbell was removed from my account and the history deleted. It was easy to reconnect the app and wifi but I'm concerned if this happened when I'm away from home. I would like to know why this happens and how to prevent it. Any suggestions? Thanks.

[MplsCustomer · Accepted solution]

@Stutz 

I think the only way to remove a Google Nest device from your account is for you or someone in your Google Nest "household" to do so.

If you want to talk to Support about it, you can use the link and instructions in this post:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quo...

[Stutz]

Thanks. This solved the issue

[Lance_L]

Hello Stutz, 

I’m glad to hear that this has been sorted out, and thanks for sharing it with the Community. Please feel free to reach out if you have other questions or concerns.

I appreciate your help, MplsCustomer.

Best,

Lance