I contacted nest support and was told an escalated ticket is open. Our doorbell all of a sudden stopped working/no power/is offline and it is pretty warm to the touch. I need a replacement sent as this product is 6 months old and is under the 1 year warranty.
Thanks for reaching out here in the Community. We understand your concern and we wanted to help you with this. To know more about this issue, please share your case ID here so that we can take a better look at what's happening in your issue.
I was not told of a case number. What else can I provide or is there a way to chat privately and I can provide more personal details to look up our account?
Thanks for getting back to us with your update. To confirm, how did you contact Nest support before? We can support you here in the Community and perform the steps needed for your concern. If you still want to reach our support team you may contact them through our Contact Us webpage.
Chiming in — thanks for providing the information they've asked via email. They are working on it. Please bear with us, wait for their response, and continue the conversation there.
I have still not heard anything on my ticket. Why is it taking so long to ship a replacement? Our purchase of the doorbell was in late March and we are well within the guaranteed 1 year warranty.
Sorry for the late response. Our support team has already sent you an email about the replacement order. Please let us know if you have additional questions.
