Nest doorbell warranty claim - no response

[James-M]

I filled in the form for a warranty claim on August 11th and August 19th but have not had any response. The page said that an email had been sent, but I didn't get a case ID or anything else. It's been a month - do I just need to keep waiting?

[Lance_L]

Hello James-M,

Thanks for reaching out to the Community. 

I’m sorry to hear you’re having issues with the warranty claims you've filed. I'd like to look into this — could you fill out this form and let me know once you're done?

Keep me posted.

Best,

Lance

[Jenelyn_O]

Hi there,

Chiming in — I just want to check if you managed to fill out the form. Please let us know once done.

I appreciate your input, Lance.

Thanks,

Jenelyn

[James-M]

Thanks, I've now filled in that form.

[zoeuvre]

Hey James-M, 

We've received your form; thanks for filling it out. Please keep an eye on your email, as someone from our team will reach out to you to assist you more. If you have questions or concerns in the future, feel free to start a new thread, and we'll be happy to help.
 

Cheers,

Zoe