Nest doorbell wired, no light, not responding, offline online

[BMNS]

I have disconnected the nest doorbell and waited over 20 minutes, and nothing happened after reconnecting it, also did the factory reset and no change, 
there is no light, its not responding.

what should I do next.

[aatienza]

Hey BMNS,

I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. When did it start happening? Has there been any recent power outage in the area? Has it been exposed to direct sunlight? Is the doorbell paired to a Nest account? Also, could you check if the wires are securely and properly connected?

Looking forward to your response.

Thanks,
Archie

[BMNS]

No recent power outages, and yes the sun hits it as its going down late in the day,

I have had this unit for a very long time.

Some one from customer services let me know that I was out of warranty, and after troubleshooting it in every possible way I opened the unit and discovered a very bloated battery, so I believe this to be the cause for the failure, I tried to find a replacement, but I had no luck.

Thanks for the reply

[janthadeus]

Hey there,

Thanks for trying to isolate the issue with your doorbell. Let’s check options for you — could you fill out this form and let us know once you’re done?

Looking forward to your response.

I appreciate your help, Archie.
 

Thanks,

JT

[aatienza]

Hey BMNS,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hours.
 

I appreciate the help, JT.

Thanks,

Archie