Nest doorbell wired

[dodds]

Have Installed my doorbell all seems to be working fine , other than when someone uses the doorbell , you can see them on video but can't hear what they are saying. Mic seems to be working as if just look at video can hear outside noise

[dodds]

When someone rings the doorbell can see them but unable to hear what the are saying.

Mic seems to be working as when I look at a video can hear outside noises

[gmelanymelissa]

Hi @dodds,

Thanks for posting here in the community. I'm sorry to hear that your Nest Doorbell's microphone isn't working properly since you are unable to hear the outside noise when someone rings the doorbell until you see the video. I'm happy to help!

To better understand the situation, I'd like to ask a few questions:

• What type of Nest Doorbell do you have?
• Has the doorbell suffered any drops or impacts?
• Has the device been exposed to outdoor weather?
• What’s the Wi-Fi signal strength on the mobile device?

In the meantime, let's check a few tips:

• Restart your device: A simple restart can sometimes resolve minor glitches. Follow these steps to Restart your Nest doorbell. Depending on the model you have.
• Audio settings: Look for specific audio settings within the app. Refer to this article: Talk and listen with Nest doorbell. 
• Check signal strength: Check the Wi-Fi signal strength at the location of the doorbell. A weak Wi-Fi signal can sometimes interfere with audio transmission.

Keep me posted.

Regards,

Melany