Nest doorbell

[Archsam]

Why can’t I watch the recorded activity ?

[Bk39]

You have to join the nest aware subscription service

[SteveT1]

Hi there,

Thanks for reaching out. Let's get this sorted out. 

A few questions — what type of Nest product do you have? Do you have a Nest Aware subscription? 

Straight out of the box, your Google Nest camera or doorbell can stream live video in the Home app or Nest app at no additional cost.

If you have a newer camera like Nest Cam (battery) or Nest Doorbell (battery), you can get up to 3 hours of event video history without a subscription. But for most older Nest camera and doorbell models, you need a Nest Aware subscription to get event video history or 24/7 video history. This means that without a subscription, you can get photo snapshots of detected activity up to 3 hours in the past.

You can check this article on What you get with a Nest Aware subscription to learn more.

Regards,

Steve

[SteveT1]

Hi folks,

Jumping in to check if you saw my response. If you have other questions and concerns. Feel free to let me know.

Thanks,
Steve

[SteveT1]

Hi folks,

Just checking in to see if you still need help with this.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance.

Best regards,

Steve

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.