Nest doorbell

[Brittany1]

I need a replacement camera for 1 of the 2 doorbells I purchased from sams. One is on the back and one is on the front. The battery on the front won’t stay charged and can’t see clearly out of it. 

[Juni]

Hi Brittany1,

Thanks for reaching out. Are you using the original power adapter that came with your Nest Doorbell (battery)?  For the video quality, could you all try adjusting the video quality settings and observe if it will make a difference? Check out the steps below:

1. Open the Home app .
2. Touch and hold your device's tile.
3. At the top right, tap Settings .
4. Choose Video.
5. Under “Video quality,” choose Max or High.
6. High settings use less bandwidth.
7. Max settings uses more bandwidth.

Important: If the camera encounters bandwidth issues and video starts to buffer, it automatically adjusts downwards slightly to prevent the camera to disconnect and it automatically adjusts and will automatically adjust its resolution and compression according to how much bandwidth is available.

Regards,

Juni

[Juni]

Hi there,

I just wanted to follow up if you were able to try the steps provided. Please let us know, as we would be happy to answer any questions you may have
 

Thanks,

Juni

[Juni]

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.

Best,

Juni