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Nest event history gone

taylor3
Community Member

Videos/ events wouldn't play back on the phone or the web browser. I tried to update my nest aware that said it was over on 9/5/22 or so but after doing so all my prior events were gone from the day and I had 32.  

3 REPLIES 3

EmptyNester
Gold Product Expert
Gold Product Expert

Hello, I'm an end user like you.  I'm pretty sure that once your subscription runs out then ALL of the footage is gone forever.   And if you re-activate the subscription it will not bring back that old footage.   You can check with the folks at nest by opening a  support ticket if you like to see if there is anything they can do.  But I believe others have tried without success.  Here is how to open a ticket:

https://support.google.com/googlenest/gethelp

 

Brad
Community Specialist
Community Specialist

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread. Thanks for all of your help, @EmptyNester!

Best regard,
Brad

Brad
Community Specialist
Community Specialist

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad