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Nest floodlight camera not downloading update

Community Member

Hi all,

Looking to get some assistance. I purchased and installed a wired Nest outdoor floodlight camera for my backdoor. I followed the directions to ensure it was installed properly and can confirm it turns on/gets power.

During installation (after I scanned the QR code), I received a notification that the camera needed to download an update (which stalls at 2%). I've tried everything from restarting the device, resetting the router, moving the router to the room closest to my camera - nothing helps. Have already done a factory reset and yet again, the software update gets stuck at 2%.

The nest doorbell I installed on the same account and house has no issues and is running perfectly fine. I had my husband download the app and try to install on his phone but he too, gets stuck at 2% for the software update.

Any and all insight is greatly appreciated, I really just want the product I purchased to work.


Community Specialist
Community Specialist

Hello Kirstie_Swite,


Thanks for reaching out here in the community and for sharing with us the steps you've done for this issue. I would recommend downloading the update using your mobile hotspot, but before doing this, you need to start over. Reset your Nest Camera to the factory default and re-add it to your Google Home app.


Looking forward to your response.




Community Specialist
Community Specialist

Hey there,


Checking in — did you get a chance to do the suggested steps provided by Emerson? If so, how did it go? Let us know if you need more help.


I appreciate the help, Emerson.




Community Specialist
Community Specialist

Hi there,


Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.