Nest floodlight camera not downloading update

[Kirstie_Swite]

Hi all,

Looking to get some assistance. I purchased and installed a wired Nest outdoor floodlight camera for my backdoor. I followed the directions to ensure it was installed properly and can confirm it turns on/gets power.

During installation (after I scanned the QR code), I received a notification that the camera needed to download an update (which stalls at 2%). I've tried everything from restarting the device, resetting the router, moving the router to the room closest to my camera - nothing helps. Have already done a factory reset and yet again, the software update gets stuck at 2%.

The nest doorbell I installed on the same account and house has no issues and is running perfectly fine. I had my husband download the app and try to install on his phone but he too, gets stuck at 2% for the software update.

Any and all insight is greatly appreciated, I really just want the product I purchased to work.

[EmersonB]

Hello Kirstie_Swite,

Thanks for reaching out here in the community and for sharing with us the steps you've done for this issue. I would recommend downloading the update using your mobile hotspot, but before doing this, you need to start over. Reset your Nest Camera to the factory default and re-add it to your Google Home app.

Looking forward to your response.

Regards,

Emerson

[janthadeus]

Hey there,

Checking in — did you get a chance to do the suggested steps provided by Emerson? If so, how did it go? Let us know if you need more help.

I appreciate the help, Emerson.

Thanks,

JT

[janthadeus]

Hi there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help. 
 

Best,

JT