Looking to get some assistance. I purchased and installed a wired Nest outdoor floodlight camera for my backdoor. I followed the directions to ensure it was installed properly and can confirm it turns on/gets power.
During installation (after I scanned the QR code), I received a notification that the camera needed to download an update (which stalls at 2%). I've tried everything from restarting the device, resetting the router, moving the router to the room closest to my camera - nothing helps. Have already done a factory reset and yet again, the software update gets stuck at 2%.
The nest doorbell I installed on the same account and house has no issues and is running perfectly fine. I had my husband download the app and try to install on his phone but he too, gets stuck at 2% for the software update.
Any and all insight is greatly appreciated, I really just want the product I purchased to work.
Thanks for reaching out here in the community and for sharing with us the steps you've done for this issue. I would recommend downloading the update using your mobile hotspot, but before doing this, you need to start over. Reset your Nest Camera to the factory default and re-add it to your Google Home app.
Looking forward to your response.