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Wired Nest Floodlight Saying It Needs To Be Charged?

findyourrare
Community Member

I have a wired flood light and it says that I have to charge it and the battery has turned off and I can not see the the image but there is no way to charge it cause its wired.

4 REPLIES 4

MplsCustomer
Bronze
Bronze

@findyourrare 

If your Google Nest Floodlight Camera is properly wired and the circuit is turned on at all times, I can't imagine a case where it should be reporting the battery needs charging, unless the camera is defective or the power cord isn't properly seated.

Google Nest does not market the floodlight camera as a battery camera; it's advertised as a wired camera and there is no mention of the battery.

Further, we've had a Google Nest Camera (Battery)--basically the same camera--for 16 months now, plugged in with the optional power cable. We're into our second winter with the camera and have never gotten a battery warning, and our camera is "Live" all the time. Our camera runs off of household current, not off of the battery ("For wired installation setups with a Nest Cam (battery), the wires power the camera directly." - https://support.google.com/googlenest/answer/11830989?hl=en). Your floodlight camera should be the same.

Hey findyourrare,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

 

I appreciate the help here, MplsCustomer and Emerson.

 

Thanks,

JT

EmersonB
Community Specialist
Community Specialist

Hello everyone,

 

@findyourrare thanks for reaching out here in the community. I'm dropping by to ensure that everything is covered here. How's it going with your Nest Camera? Were you able to read the information and check the link that MplsCustomer has shared above? In case you have an update, you know where to find us.

 

I appreciate the help, MplsCustomer.

  

Regards,

Emerson

janthadeus
Community Specialist
Community Specialist

Hi there,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help. 
 

Best,

JT