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Nest google login resets after choosing home

krom
Community Member

‎06-19-2024 10:27 AM

  • I have recently gotten a new phone and needed to log into my Nest app. I've migrated my Google home woth Nest before with no issues and have a home already created. When logging in it says I have a home already created. Great, I choose the already made home. I am then prompted to input my home address. After hitting next, I get an error immediately. "There was a problem connecting to the Nest service. Try again in a few minutes." I am on day 3 of figuring out my issue but it seems it seems to be an app issue.
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chaconmorales
Community Specialist
Community Specialist

‎06-22-2024 11:10 AM

Hi @krom,

 


Thank you for posting here in the community. I'm sorry that your Nest Account/App is not working as expected. But no need to worry, help is here.

There can be a few reasons why your Nest login resets after choosing your home in the Nest app. Here are some troubleshooting steps you can try:

App and Device Issues:

  1. App Restart: A simple app restart can sometimes resolve temporary glitches. Close the Nest App completely and relaunch it on your phone or tablet.
  2. App Update: Ensure you're running the latest version of the Nest App. Updates often contain bug fixes and performance improvements related to login functionality.
  3. Device Restart: If you're using a phone or tablet, try restarting your device. This can clear up any temporary memory issues that might be causing problems.
  4. Uninstall and Reinstall: If the problem persists, consider uninstalling and reinstalling the Nest App. This will ensure a clean installation and remove any corrupted data that might be causing the login issue.
  5. Account Login: Try logging in to your Google account directly on a web browser to see if there are any issues with your account credentials.

Here are some additional things to keep in mind:

  • Multiple Google Accounts: If you have multiple Google accounts, ensure you're using the correct one linked to your Nest account to log in.
  • Cache Clearing (Android only): For Android devices, you can try clearing the Nest App's cache. This will remove temporary data that might be causing issues. Note: The specific steps for clearing app cache might vary slightly depending on your Android device and operating system version. Consult your device's user manual or search online for specific instructions.

Please follow this good article if you need to Troubleshoot Nest app sign-in issues.

 

Let me know if you need further assistance.

 

 

Regards,

Mario

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