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Nest hello doorbell offline after install

ArchAdams
Community Member

I’m having trouble with the nest hello doorbell staying connected. For four or five times now i unwire the doorbell and reinstall it’s wired connection only to have the doorbell drop connection 30 minutes to 2 hours later. Connection never resumes until unwired and reinstalled.

Wifi is within close proximity, and always active. Power is also good. I can seem to find a solution to keep things up and running. Any help would be appreciated. 

3 REPLIES 3

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Best Regards, 

Brad.

ArchAdams
Community Member

After fiddling with the wires and connections, my issues were resolved. No further assistance is needed at the moment, thanks for checking back, Brad. 

Brad
Community Specialist
Community Specialist

Hey Folks.

 

I am relieved to hear that your issue is resolved! At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.