Nest iQ Camera Cables Deteriorated

[GusDaniels]

I have two outdoor Nest iQ cameras and one has gone offline.  There is power we’re it is plugged in.  I checked the cables and both have started to deteriorate.  I’ve tried to find replacements but they are nowhere to be found.  Does anyone know where I can find some?  Do they come shorter than the default cables?  The default cables are way too long for some of my cameras.  Thank you in advance for help you can offer.

[Brad]

Hey there,

I can imagine this has been stressful for you, and I would like to look into this further. Please fill out this form, and a higher tier of support will reach out to you with next steps. 

As a side note; we unfortunately do not offer replacements for parts. If your device is no longer under warranty, we aren't able to offer a replacement. 

Best regards,
Brad

[Mgarretson]

Don't worry the camera will probably follow soon and stop working as Nest products are horrible. I hope for your sake they don't but I just had 2 of my 5 cameras just stopped powering up, and was told oh sorry but they promised to learn from this. But if you look at all the threads, that's all they do. For anyone looking to buy a camera, don't buy Nest their products suck.

[Brad]

@GusDaniels 

Thank you for filling out the form we sent. You should hear from support soon if you haven't yet heard back. Thank you for all of your patience.

Best regards,

Brad

[Brad]

@Mgarretson 

Please share your feedback on the app, it will go to our engineers and developers. This is a community forum, so those developers do not look at this information here. It is best to send it in.

Best regards,

Brad

[Mgarretson]

I have already gone through all that, I just want to inform others as how horrible your product is and how ridiculous your customer service process is. 14 emails I had to submitt and then told sorry you have 2 $400 paperweights, but I was assured they would learn from this. Just what everyone wants to hear, that my $800plus is going to them learning. 

[Brad]

@Mgarretson 

We can't reasonably assist you with this here in the forum, as only support would have the option to assist you with this inquiry. I can understand that your experience hasn't been the best thus far, and I just want to make sure that if you have any grievances, that they are being sent into the correct support avenues. You're welcome to share your experience as this is a community forum, but please understand that we still have community guidelines that must be enforced, and if feedback comes in too frequently, it can be marked as spam in the system automatically, and we don't want that for you. I invite you to please share any feedback you have with the app moving forward unless you have a question or concern with the generally community. 

Best regards,

Brad

[Brad]

Hi there, 

Let me know if you need anything from me, but I am just seeing how the conversation is going. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[janthadeus]

Hey there,

I just wanted to jump in here to make sure that you saw our response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks for the help, Brad.

Best,

JT