Nest indoor camera

[Kinda]

I am receiving notifications of motion but when I click on them to view, I get a message that says the video was deleted or no longer available. I had a lot of notifications. What is going on? Haven’t had any connection issues since I switched to Verizon.

[MplsCustomer]

@Kinda 

This should only happen if you do NOT have a Nest Aware subscription and either have an older camera that provides still photos for the most 3 recent hours without a subscription, or a newer camera that provides event video history for the most recent 3 hours without a subscription.

[Kinda]

That’s nonsense. Because it’s saved footage for 24/7 hours.

[MplsCustomer]

@Kinda 

You can check whether your Nest Aware Plus (24/7) subscription is active here:

https://store.google.com/subscriptions

This is what you get for each subscription level on each camera:

https://support.google.com/googlenest/answer/9681538

Perhaps you're having problems accessing video history that other customers have also reported. You could try contacting Support:

https://support.google.com/googlenest/gethelp

[janthadeus]

Hi folks,

Checking in — I just wanted to make sure if you’ve seen MplsCustomer’s reply. Let me know if you need anything else.

I appreciate your help, MplsCustomer.

Thanks,

JT

[EdmondB]

Hey everyone,

I just wanted to follow up and see if you still need any help. Let me know if you have any additional questions from here.

@Anonymous, We'd like to look more into your case if you could share more info. As well, we'd appreciate it if you could keep your comments kind, and productive to those seeking help. Thank you.

Best,
Edmond

[EdmondB]

Hi there,

Please let me know if you have other questions or concerns as I will be locking this after 24 hours. Feel free to start a new thread and we'll be happy to help.

Regards,
Edmond

[Anonymous]

Dont expect an answer from Google support they have no idea about anything except how to blame everything else other than their own dodgy products. 

[colgbo]

The same thing happens to me occassionally and I have a Nest Aware subscription. The Google Nest cameras are not nearly of the same quality as the older Nest cams.

[Anonymous]

Yep the nest battery cams are rubbish and not fit for purpose at all in any way whatsoever. Only fit for the garbage dump.

[Kinda]

I don’t think there was an option to buy older camera. But this is redundant of security.