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Nest no longer showing preview on outdoor cameras on iPhone

Pilwho21
Community Member

Hello, 

After a recent iPhone update, I have lost my notification previews for my Nest outdoor cameras through the Nest app.  My indoor camera still will show a video preview for some reason.  My outdoor cameras are only showing a picture now of the movement for the notification.  From past issues, it looks like Nest needs an update for their app to correct this issue.  

 

8 REPLIES 8

votnet
Community Member

Same issue, a few days ago only a still image appears in iPhone notification for an outdoor camera. The weird thing is that I have a second outdoor camera which is still showing video preview in notifications…

albevass
Community Member

I have the same issue with outdoor IQ where one still sends video preview and another only sends still shot and in most cases the still shot does not show the object that triggered motion. Also is happening with regular outdoor cams where some ok some not. Also same with indoor cams some ok some not. 

janthadeus
Community Specialist
Community Specialist

Hey folks,

 

votnet and Pilwho21, we’re glad to hear that! We appreciate the gesture. If you need help in the future, you know where to find us.

 

albevass, how’s it going? Still need our help?
 

I appreciate your help here, Jeff!
 

Thanks,

JT

 Hi janthadeus. My issue also resolved itself without any action on my part. 

thanks. 

Jenelyn_O
Community Specialist
Community Specialist

Hi there,

 

Chiming in — that's good to hear! I suggest you still monitor it. I'll keep this thread open for 24 hours, if anything comes up please let us know so we can further assist you. 

 

I appreciate your help, Jeff and JT. 

 

Best,

Jenelyn

votnet
Community Member

It started working for me now. There were no changes on my side, so must be something was wrong on server side.

Jeff
Community Specialist
Community Specialist

Hi Pilwho21,

I just wanted to jump in real fast to see if you saw the replies here and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Thanks,
Jeff

Pilwho21
Community Member

It cleared up by itself today.  Looks like Apple sent out a system update that may have fixed it.