Nest not recording after doorbell

[Rustin]

All recordings and events display properly, however when someone rings the doorbell, Nest displays “no events detected.” Any advice? 

[aatienza]

Hey Rustin,

Thanks for reaching out. A few questions: when did it start happening? What phone are you using (Android, iOS)? Were there any changes to the Wi-Fi network? Are there other family members who can access the camera? Do they receive the same message? Also, are there any Activity Zones set up for the camera?

Looking forward to your response.

Thanks,

Archie

[EmersonB]

Hi everyone,

@Rustin, I'm dropping by to ensure that everything is covered here. How's it going with your Nest Doorbell? We would appreciate it if you could share the information we're asking above. We'd be glad to hear from you.

I appreciate the help, Archie.

Best,
Emerson

[EmersonB]

Hey Rustin,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.
  
Regards,
Emerson