Nest outdoor cam video history

[Slimtc1]

I have a nest outdoor cam with 2 activity zones. I know something happened just outside of one of those zones lastnight with someone trespassing. Am I still able to retrieve that video even though it didn’t alert within the zone? I have the nest app, tied to the Google home app and I have an aware subscription. Thanks 

[MplsCustomer · Accepted solution]

@Slimtc1 

It depends on exactly which Nest Aware subscription you have. If you have a "Nest Aware" subscription (30 days of event video history), then you only get event video clips for the events detected in your zones). If you have a "Nest Aware Plus" subscription (10 days of 24/7 video history and 60 days of event video history), then you can manually scroll through your full 24/7 timeline to try to find the incident you're looking for, even though it won't show as one of the clips in your event video history.

[MplsCustomer · Accepted solution]

@Slimtc1 

It depends on exactly which Nest Aware subscription you have. If you have a "Nest Aware" subscription (30 days of event video history), then you only get event video clips for the events detected in your zones). If you have a "Nest Aware Plus" subscription (10 days of 24/7 video history and 60 days of event video history), then you can manually scroll through your full 24/7 timeline to try to find the incident you're looking for, even though it won't show as one of the clips in your event video history.

[Slimtc1]

Thank you for the response. If I add the plus subscription now will it revert back to that feature you described for a short amount of time? Or say if I add the plus now those benefits only start today? Thanks 

[MplsCustomer · Accepted solution]

@Slimtc1 

If you switch to a "Nest Aware Plus" subscription, the 24/7 recording will begin when you purchase or add the new subscription.  The only way it could be retroactive is if Google Nest were secretly recording 24/7 without your knowledge or permission, which would be unethical and perhaps illegal, and would also cost them money with having to store the video history without getting paid for it.