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Nest repair

TB1691
Community Member

We've had problems with our (wired) outdoor cameras and our doorbell camera.  They'll go out periodically, or the video history freezes, or we aren't getting wi fi to them.  Currently the doorbell (wired) camera doesn't work at all.  It just died.  They were installed by the Google-recommended installer when new about a year ago.  I don't really have the time to troubleshoot and try to solve these problems.  Are there repair services I can call to have someone come by?  T. Bork, Pasadena, CA

3 REPLIES 3

GarrettDS
Community Specialist
Community Specialist

Hey there,
Sorry for the late response, but I wanted to drop in here to help.

I understand that this can be confusing but I definitely wanted to stop by and see how I could help.

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?

Please let me know.

Best regards,
Garrett DS
 

TB1691
Community Member

We found the solution.  Our account had not renewed, and our doorbell camera had gone out.  Both were fixed.  Thanks for checking with me.

 

Brad
Community Specialist
Community Specialist

Hey Folks.

 

I am glad to hear that you found a solution! At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.