Nest wireless camera got wet

[Oopy]

My nest wireless camera outdoors got really wet with the recent rains and now it’s saying it’s off-line and I can’t get it to go back online does rainwater ruin a camera?

[MplsCustomer]

@Oopy 

Google Nest says "Your Nest Cam is weather resistant in accordance with its IP54 rating, but it is not waterproof" (https://support.google.com/product-documentation/answer/10748606).

All of our exterior cameras are mounted under an overhang or under a camera hood.  The oldest is 4 years old, and none have sustained water damage.

[Anonymous]

I've heard of heaps being damaged from water. They're not fit for purpose at all. Unfortunately they're an inferior product.

[EmersonB]

Hi everyone,

@Oopy, thanks for reaching out here in the Community. To confirm, what is the light status of your Nest Camera while offline? How far is your Nest Camera from the router? Were there any internet or power outages in your area during that time?

Give these steps a try: 

• Restart your Nest Doorbell and your Wi-Fi router.
• Check your router settings if there are restrictions that make your Nest Doorbell go offline.
• If you're still getting the same issue, you may try resetting it to the factory default. Make sure to save any important video clips before you remove your Nest Camera from the app. 

I appreciate the help, MplsCustomer.
 
Regards,
Emerson

[Jenelyn_O]

Hi everyone,

I appreciate your help, @MplsCustomer and Emerson.  

@Oopy, were you able to try the troubleshooting steps above? Please let us know how it goes.

Best,

Jenelyn

[Jenelyn_O]

Hi Oopy,

Due to inactivity, we'll go ahead and lock this thread in 24 hours. We'd be glad to help you further so if you still need assistance, feel free to start a new thread.

Thanks,

Jenelyn

[Anonymous]

How did you go? Still not working?

[EmersonB]

Hello everybody,

@Oopy, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

I appreciate the help, Jenelyn.

Regards,

Emerson

[EmersonB]

Hey there,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest Camera? In case you have an update you know where to find us.

Thanks,
Emerson

[EmersonB]

Hi Oopy,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.
 
Best,
Emerson