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Nestcam cannot enter setup code as iphone keyboard does not allow letters

Roryduk
Community Member

Nestcam cannot enter setup code on google home app as iphone keyboard does not allow letters..  and i do not have the QR code. 

 

i went to the nest apop to try and it lets me put in the setup code but the next screen says choose the last 4 digits of your serial number but then gives me nothing to choose from?  any ideas

2 REPLIES 2

Barfly
Community Member

I am having the same issue, complete road block when I get to the "Enter the last four digits of the serial number......choose from the list" but then displays NO list. Even if I wait hours.

hopefully this gets some helpful responses. 

EdmondB
Community Specialist
Community Specialist

Hello everyone,

I understand that you're having trouble connecting to your Wi-Fi network. I'm here to help you connect it to your Nest account. Just to check: what type of Nest camera are you trying to set up? Which app are you trying to use to set it up? What is the status of the LED light on the Nest camera? 

I look forward to your response.

Best,
Edmond