Nests don't hold connections to Wifi and customer service is horrific

[NestDoesntWork1]

My case is 7961000034145 and my experience with customer service representative Melvin was hard to believe. He was argumentative, aggressive, and rude. The chastised me for saying the "camera wouldn't connect to the Nest app" instead of saying "camera wouldn't connect with Wifi through the Nest app." He was unpleasant to talk to and when asking for escalation he tauntingly said now and ended the call. Nest, the only thing worse than your outdoor product is a customer service rep working with you like Melvin. Please visit and audit this call. 

[EmersonB]

Hi NestDoesntWork1,

Thanks for reaching out here in the Community. I get your worry, but this is not the kind of encounter we want you to have. We appreciate you providing your case ID here as well. Although I tried to check it, nothing came up. Please check it once again so that we can look more closely.

Thanks,

Emerson

[EmersonB]

Hey NestDoesntWork1,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.
 
Regards,
Emerson

[EmersonB]

Hello NestDoesntWork1,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Best,
Emerson