Google Nest Cam (wired) lens dust

[orangesable]

I bought the Google Nest Cam (wired) about 2 months ago from Amazon and recently noticed an unremovable dot on the lens. I tried cleaning the lens but it doesn't go away. Here are two photos taken with two different pieces of paper placed in front of the camera. The size of the dot doesn't change when the focus shifts, so I believe it is stuck on the inner part of the glass in front of the lens. What is Google's replace policy on this in Japan? I couldn't even find a link for refund or return.

[EmersonB]

Hi orangesable,

Thanks for reaching out here in the Community. I'm sorry to hear about your Nest Camera. We'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.

Regards,

Emerson

[EmersonB]

Hello orangesable,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. If you have any questions or concerns, feel free to create a new thread as I will be locking this thread after 24 hours.

Best,
Emerson