New Modem and cannot reconnect nest cams

[Dana5]

We just had a new Modem installed today with new password. I'm not able to reconfigue my nest cameras to the new wifi info. I've gone through the setup stages but not having any luck. Suggestions?

[MplsCustomer]

@Dana5 

Because Google Nest does not make it easy to update Wi-Fi settings, they recommend setting your network name (SSID) and password on your new router/modem to the same values used on your old router/modem.

If you cannot do that, then the general process is to remove the devices from the Google Nest app or Google Home app, do a factory reset on each, and reinstall each.

https://support.google.com/googlenest/answer/9223711

[Dana5]

I did a factory reset and alls good..Thanks..

[zoeuvre]

Hi Dana5, 
 

Happy to hear that! I appreciate the gesture. It looks like we can consider this one complete, so I will be locking this in 24 hours if we don't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks for your help, @MplsCustomer. 

All the best, 
Zoe