New Nest Doorbell wont complete setup

[jbweatherby]

I keep getting the "Something went wrong, Try connecting again." error when attempting to setup new doorbell. I've done a factory reset of the doorbell and turned my phone off/on but still the same error.

[EmptyNester · Accepted solution]

Hi, I'm and end user like you.  If you search this forum you will see a lot of people have had this same issue. 

One way that people are getting it to work is to use a different phone (temporarily) to add the device.  Log out of the app on your current phone.  Install the app on a new phone and make sure you log in with the same credentials.  Try adding the doorbell and if successful then  you should be able to log out, delete that app (if you want) and go back to your normal phone.

If this does work then the best thing to do is to speak with a Google Nest technician.  You can only do this by opening a support ticket and then you can speak with someone.  Here is the link:

https://support.google.com/googlenest/gethelp

If you get it up and running please return here and let us know how you did it.

[jbweatherby]

Thank you for your help!!!

[aatienza]

Hey jbweatherby,

I appreciate the help, EmptyNester. I'm dropping by to ensure that everything is covered here. Hope that sheds some light on the issue.

Thanks,

Archie

[jbweatherby]

I did attempt to use a different devise for the setup but was unsuccessful. I'm in the same position as before. 

steps I took:

logged out and uninstalled app on my original iphone.

installed app on my son's ipad and logged in.

went through setup process but met with same error. 

[SteveT1]

Hi there,

We haven't heard any updates from you. Please let us know if you still need help as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Regards,
Steve

[Slim20sc]

Hello. I’m having a similar issue with my wired doorbell. Any luck using a different phone?

[SteveT1]

Hi there,

Thanks for reaching out. Yes, you can try using a different phone and make sure that your Nest Doorbell is near your Wi-Fi router during the install. What is the color of the LED lights on your Nest Doorbell (battery)? Also, What app are you using to install it?

Regards,

Steve

[jbweatherby]

The led was a pulsing blue light and I'm using the Google Home app. 

[Brad]

@jbweatherby

I am so sorry to hear that you are still having the same issues! Have you tried to Factory Reset the device and then tried to install it again? I would give that a go. Especially since it's a brand new device anyway, you won't lose anything if you Factory Reset like video history as there is none thus far. Let me know how it goes.

Best regards,

Brad

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow up questions or comments.

Best regards,
Brad

[jbweatherby]

The doorbell still won’t complete the setup. I’ve tried using different devices and resetting the doorbell. 

[Brad]

@jbweatherby

I am sorry to hear that you're having this same issue! Because it is still going on, I would suggest that you reach out to Support for further assistance as they may be able to look and see if the device is faulty. If you are still under your warranty, then they may be able to replace the device for you if it is proved to be faulty.

Best regards,

Brad

[Jeran]

Hey there jbweatherby,

Did you have any more questions or need any additional help? 

Thank you,
Jeran