New Network / Unable to scan QR code on cameras

[icepd332]

So my modem went out and I now have a new network and password.  Trying to get my cameras back online and it says I have to scan the QR code on them.  They are mounted on the roof.  I have no way to get up there.  There has to be another way to do this or no one would buy the product.  Please help.  Need my cameras back.  

[MplsCustomer]

@icepd332 

Unfortunately, the only other alternative Google Nest gives us is to bypass scanning the QR code and instead enter the 6-character Setup Code, but that assumes you wrote down and saved the Setup Code when you first installed the camera.

Is there any way you can set the network name (SSID) and password on the new router/modem to the same values used on your old router/modem/? That's what we did when we got a new router/modem, and we did not have to update any of our Google Nest devices.

[Bath101]

I'm having the same issue right now. We changed our WIFI network to something else. When I try to connect it with the Google Home app, it says "connecting to joining device" and "Something went wrong. Try connecting again. If that doesn't work, try rebooting your device or turning your phone's airplane mode on and off before trying again."

I've tried robooting my phone, deleted and reinstalled Google Home app, got closer to the WIFI router. Nothing is working. Anyone know how to connect this doorbell besides buying a new one? 

[Bath101]

I've figured it out myself for my issue (after chatting with service representative for over 2 hours) – I updated the Google Home app to the latest version on my iOS mobile app store. That's all there was to fixing it. 

[Brad]

@Bath101

I am relieved to hear that this has been resolve for you. I am sorry to hear that the process was rough for you. Please let me know if you need further assistance.

Best regards,

Brad

[AbigailF]

Hey folks,

Checking back in should you still have some questions here. Let us know by replying to this thread. 

Cheers, 
Abi

[AbigailF]

Hi everyone,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,
Abi