New WiFi setup everything but security cam

[Securitycamdad]

I got a new router and reconnected all of my cameras and lights but the outdoor cam with floodlight doesn’t have a QR or the 6 digit code required.  I uninstalled and tried to reinstall.  No luck.  I’ve followed Google’s suggestions but to no avail.  How can I reinstall my outdoor flood light-wired nest cam? 

[ianlandmon]

What router set up are you using? 

[janthadeus]

Hi folks,

Checking in — we hope you've got the answer you're looking for. Let us know if you have more questions in mind.

Thanks for your help here, @ianlandmon, @MplsCustomer and @Brad.

Regards,

JT

[MplsCustomer · Accepted solution]

@Securitycamdad 

Your camera is supposed to have the 6-character setup code imprinted at the bottom of the camera; see the video here, starting at about 1:18: https://support.google.com/googlenest/answer/11003780?hl=en

If the setup code is somehow really missing on your camera (Google should replace it if it is), you could get around the issue if you can give your new router/modem the same Wi-Fi network name (SSID) and password as your old router/modem. In fact, that's Google Nest's first recommendation since it's not easy to update Wi-Fi settings on its cameras and doorbells: https://support.google.com/googlenest/answer/9223711  (But then you'd have to update all your other devices.)

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I'm terribly sorry to hear that you're having these troubles. I understand how upsetting this could be, but I'm happy to assist you with this obstacle. Have you tried a Factory Reset of the device? You can learn how here. 

Best Regards, 
Brad

[janthadeus]

Hi Securitycamdad,

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread.

Best,
JT