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New doorbell won’t connect

Aly64
Community Member

I have tried all the  following multiple times and nothing has helped 

- restart phone

- log out and log back in to google home  

-factory reset bell

-restart router

When connecting to wifi it keeps throwing a "can’t connect to assisting device 

I just installed a google nest hub today on my phone and had no issues. 

My phone multiple other devices are working flawlessly on the same internet connection. I already have one google nest doorbell and had zero issues. 

 

4 REPLIES 4

SRP
Community Member

I have the exact same issues, and have yet been able to resolve. 

SteveT1
Community Specialist
Community Specialist

Hi folks,

 

Sorry to hear about that. Let's check on this further. A few questions: what type of Nest Doorbell are you adding? How far is it from the other Nest device?

 

You can try these steps below:

  1. Move devices closer to the router and Nest device during setup.
  2. Use a different mobile phone.
  3. Create a new home and add the device.

Keep us posted.

 

Regards,

Steve

aatienza
Community Specialist
Community Specialist

Hey folks,

 

Chiming in to check if you still need help with this?

 

Feel free to respond to this thread if you have additional questions or concerns and I'd be glad to answer it for you.


Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey folks,

 

I'd like to bump in here to make sure that you've seen our response.

Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.


Thanks,

Archie