New subscription to indoor Camera

[Edbell222]

I've had a Nest Thermostat for 5+ years in a UK home and it runs fine on Nest app from Canada. I recently set up a new camera in UK home, but I am now back in Canada and would like to start a camera Subscription to Nest Aware. I'm concerned that moving from my old Nest app to Google Home I will lose my thermostat connection ? Does Google Home need me to be physically present in UK to connect to camera? Anyone done something similar? Tnx

[Magic]

Based on my experience you should still be able to access thermostat and a camera in both Nest app and Google Home app. I had no issues with migration process to Google account. Be aware that as of now the functionality in Google Home app is limited for legacy cameras. Tbh I don’t think you need to be physically present. I don’t recall any issues requiring me to reboot my cameras.

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

Best Regards,

Brad.

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.