New wired Nest camera has rolling black shadows in camera footage

[SassyAshley]

New wired Nest camera has rolling black shadows in camera footage. Is this a defective camera that needs replacement? Here is a link to an example clip of footage: https://youtu.be/K_9h1SIHbVc 

[MplsCustomer]

@SassyAshley 

It may be your electric lights. Apparently, overhead LED lights or fluorescent lights can cause this. The YouTube link shows exactly what's shown in your example:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-wired-cam-flickering-from-overhead...

https://www.youtube.com/watch?v=FahGOwOmnYs

[SassyAshley]

Thank you! I will try it in a different setting to see if that’s the problem. 

[EmersonB]

Hello everyone,

@SassyAshley thanks for reaching out here in the Community and for sharing with us your concern. We wanted to follow up and check what's your update after you changed the settings?  Aside from trying different settings, try changing its position and perform a simple restart to the Nest Camera.
 

Looking forward to your response.

I appreciate the help, MplsCustomer.

Regards,

Emerson

[SassyAshley]

Hi Ebedia,

The cord became damaged shortly after and I haven't been able to do any further testing. I have opened a support request to see about getting the cable replaced. 

[EmersonB]

Hi SassyAshley,

Thanks for getting back to us. I'm sorry to hear about the damage to your cord. We'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.

Thanks,

Emerson

[aatienza]

Hey there,

It's again. Were you able to fill out the form?

I appreciate the help, Emerson.

Thanks,

Archie

[SassyAshley]

Yes I filled out the form but have not heard back yet. 

[aatienza]

Hey SassyAshley,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hours.
 

Thanks,

Archie