Nest wired cam - flickering from overhead led lights

[resolaru]

I recently installed (2) Nest wired indoor cameras.  When the overhead led lights are on, both cameras have what looks like a 60hz rolling image when viewing them.  When the lights are turned off, the 60hz flickering goes away.  I've seen flourescent lights cause this issue, but am surprised that led lights are doing this.  The led lights are the long 4 foot tube shop lights.  From my past experience with working with TV/Monitors/Cameras, this is usually caused by some type of electrical interference.  I'm not sure why these new cameras are doing this, though.  The cameras are plugged into 2 different outlets.  I'm not sure if they are on the same circuit or not, though.

Any help is appreciated.

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Do you still need assistance?

Best Regards, 

Brad.

[resolaru]

Yes

[Brad]

Hey there,

If you are having issues with your Nest Cam or Nest Doorbell, I would suggest that you first start by restarting it. 

Restart: Keeps all your settings, and it should reconnect to the same Wi-Fi network. This is helpful if it ever becomes frozen, has trouble reconnecting to the internet, or isn't working normally.

Best regards,

Brad

[Ernestolazarus]

It’s not an issue with connectivity. It has to do with the fact that Nest cam 2nd gen starts acting funny once I turn on the LED spot lights in the room. In sum the Nest cam 2nd gen only works when the LED lights are off! This is a product flaw for sure. See below:

https://share.icloud.com/photos/088HGpx4HW-7EPEAQ4eAFiECw

I own 4 of the older version Nest cam and two 2nd gen, all of which are indoor, wired. The older version cameras do not have this issue (I have owned them for several years). I have all six  cameras hooked up to exactly the same wifi network. Only the 2nd gen cameras have this flaw! The older version works perfectly fine. 

[Brad]

@Ernestolazarus

I just wanted to jump in real fast and thank you for your feedback. Please feel free to submit your feedback to us. I've put instructions for feedback below.

• Open the Google Home app

• At the top right, tap your account.
• Tap Feedback 

• tap the type of device you'd like to submit feedback for.
• To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
• In the feedback summary, write a brief description of your issue.
• Be sure to check the box for Screenshot and System logs.
• To submit feedback, at the top right corner, tap Send 

If you need anything else, please let me know.

Best regards,

Brad

[aatienza]

Hey Ernestolazarus,

Appreciate the help, Brad. Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie

[Ernestolazarus]

https://share.icloud.com/photos/02aG_4rbPm3cNQN7-2cCgO1SA 

Are you serious? I have spent multiple hours by chat with two different Google nest camera specialists and have also posted on this thread searching for answers and no one yet has provide an intelligent solution to this. The problem persists guys. The grand solution google has provided is to switch the quality of the video to Max. Surely you can think of something else no?

here’s a link shot this morning 4:30 am when it is quite dark. As I turn on the lights you will appreciate how terrible the quality of the video streaming is. This problem is ONLY seen on my TWO second gen Nest cam. The first generation cameras (I have four in my house) are working fine and provide good night vision as well. 

[Brad]

Hey there,

This forum is not the place to go for direct assistance from Google/Nest. We are a group of Community users helping other Community members. If you are not happy with the suggestions we provide, then I would suggest you reach out to Support and continue to troubleshoot with them.

Best regards,

Brad

[Ernestolazarus]

I have exactly the same problem. See on screen recording of Google Home 
https://share.icloud.com/photos/08f-Jh80EeUhFze7BgVFVbPEQ 

[Jasonoff]

Add me to the list.  I have 5 original nest cameras and just moved one from my garage to my basement utility room.  This new Nest Cam Indoor wired unit has interference from my LED shop lighting.

Odd thing is.  If you reboot the camera, it's fine for the first couple min.