Nest doorbell network dropout

[markjosef]

I have nothing but issues with my nest doorbell . After set up it would be ok for about 1 month and then it will drop off from the Wi-Fi . I have a google mesh installed so I know it’s not due to weak connection. Restarting the doorbell would not fix it. Only a factory reset and having to set up again.  After the 3rd time having to do a factory reset and set up. I’ve returned the doorbell for a replacement hoping it was a isolated issue to that 1 device.. unfortunately the replacement device is still the same but worse .. it drops off the network after a week and I am unable to do a factory reset, the light stays green for about 1 minute and then turns off.  Is this a known issue for this device? Im seeing a lot of threads with this kind of common issues.. is there any solution on my issues? 

[aatienza]

Hey markjosef,

Oh no! Sorry to hear if you're having an issue with your Nest Doorbell. Could you tell us the type of doorbell you have (wired, battery)? Also, how did you reset it? Check out this link for additional help.

Thanks,

Archie

[aatienza]

Hey markjosef,

I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have. 

Thanks,

Archie

[SteveT1]

Hi there,

We haven't heard any updates from you. Please let us know if you still need help as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Regards,
Steve