Camera charger stuck in camera housing

[Rkenny]

I took the cameras out of the box today. Charged the first one. Then charged the second one. Upon disconnecting from the second camera, the charging cable came apart at the head and the magnetic piece is lodged in the camera where the charging connector goes. I am at a loss for what to do. I don’t to tinker for fear of breaking something. This is quite frustrating.

[MplsCustomer]

@Rkenny 

That seems like a defective camera. There have been a couple of other posts like this regarding the charger connection on the Google Nest Camera (Battery). If you bought it from a retailer, I'd suggest (as another customer) returning it. If you bought it from the Google Store, you cold try contacting Google Shopping support via this link: https://shopping.google.com/support/u/0/virtual-agent

[Rubes · Accepted solution]

Pack it all back up and return it?

[aatienza]

Hey Rkenny,

Appreciate the help, Rubes and MplsCustomer. 

Oh no! Sorry to hear that. Could you fill out this form and let us know once you're done?

Thanks,

Archie

[aatienza]

Hey Rkenny,

It's us again. Were you able to fill out the form?

Thanks,

Archie

[Rkenny]

Hi,

no I have not. I contacted Costco and they are sending me a replacement. 

[aatienza]

Hey Rkenny,

Understood. Let us know if anything comes up, we're here to help.

Thanks,

Archie

[aatienza]

Hey Rkenny,

As we got our resolution here, I'm going to mark this one as resolved. Please feel free to open up a new thread if you need assistance. 

Thanks,

Archie

[SteveT1]

Hi there,

We haven't heard any updates from you. Please let us know if you still need help as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Regards,
Steve