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Unable to answer doorbell

Pilot464
Community Member

Unable to answer doorbell 

some one rings doorbell then you try to connect to NEST Hello the IOS app gives you the little blue spinning circle of DEATH and you CANNOT connect to your doorbell. 
YES I have done several reboots 

YES I have removed my nest apps and reinstalled them

YES I have REBOOTED router and network connection 

Any help would be appreciated 

 

5 REPLIES 5

Brad
Community Specialist
Community Specialist

Hi there,

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Do you still need assistance? I know that an iOS update has gone out as of the 14th, and rolling out still to users. Check and make sure that your app is updated as this issue was supposed to be fixed. Restart your device after you update the app. 

 

Best regards,

Brad

Pilot464
Community Member

I have done all iOS updates I have done all app updates everything I have is up-to-date the problem still exist I have reset everything several times To include all of the nest devices that I have been reset also

Brad
Community Specialist
Community Specialist

@Pilot464

 

If you have done all of those troubleshooting steps already, then I would suggest that you reach out to Support for further assistance. That way, they can escalate it further for you.

 

Best regards,

Brad

aatienza
Community Specialist
Community Specialist

Hey Pilot464,

 

Appreciate the help, Brad. I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have. 


Thanks,

Archie

SteveT1
Community Specialist
Community Specialist

Hi there,

 

We haven't heard any updates from you. Please let us know if you still need help as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

 

Regards,
Steve