Next Doorbell no good

[RL-MN]

Purchased our battery Nest doorbell a while ago from home depot, subscribed to the Nest monitoring also, worked for about a year, then stopped recording video and would not allow me to view live video anymore, so it was useless for security.  I contacted google support for help, seemed like a common issue with this from what I read, I tried 4x with 4 different techs to do what they asked, remove the app, re-boot, etc, etc.  nothing worked.  I then cancelled my subscription and will toss this in the garbage, $190 for a 1 year use as I was told it was out of warranty. 

I will check for better products that don't' have video problems.  Just thought I would share, I wish it would have worked for me, didn't have a problem with it when it did work. 

[Lance_L]

Hi RL-MN,

Thanks for posting in our Community. I know how it feels when something isn’t working the way it should. No worries; we'll check this out.

Do you have the case ID with our support team that you can provide so that we can check what's happening?

Keep me posted.

Best,

Lance

[Lance_L]

Hello RL-MN,

I wanted to follow up and see if you still needed help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,

Lance

[EmersonB]

Hey everybody,

@RL-MN, just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

I appreciate your help, Lance.

Thanks,

Emerson