Can't hear anyone through the camera

[Freeman2468]

On my out door camera when i try to speak with someone they can hear me but i cant hear them  do any one else having these problem

[SteveT1]

Hi there,

I'm sorry for the delay. Let's get this sorted out. A few questions: is this happening with your recordings as well? Also, is this happening on multiple phones?

For basic steps, check this article on how to Troubleshoot camera audio.

Regards,

Steve

[Freeman2468]

Yes Multi phones and the person can hear me but I can’t hear them through the nest app or google home app. And I do know it is a delay I am very familiar with the cameras. I have nest IQ and 2 older cameras doing  the same thing. I just installed a new nest camera and as of now it’s working fine. But I can’t afford to buy new cameras every 2 to 3 years. Thanks 

[SteveT1]

Hi there,

I appreciate the reply. Have you tried toggling the Microphone on your app settings? 

On the Nest app, tap the doorbell or camera  Settings, and set the Microphone off then on. Keep us posted.

Regards,

Steve

[Freeman2468]

Yes and I reset it back to factory setting and added back to my account and all 3 cameras does the same thing the IQ camera and the 2 older camera

[Mjackson11]

I am having the same issue. Has there been a solution to this?

[Freeman2468]

No I end up getting new cameras and setting up through goggle and not nest smh

[Baio]

I have the same problem. I can hear someone at the door but they can't hear me. I have turned the microphone off in settings but it automatically resets to 'on' within 5 seconds and I still cannot hear anything.

[MJMS]

I just stared having the same issue. I can talk and be heard by person at door. I am not able to hear them. Nest was installed last September

[Synplex]

How embarrassing and frustrating that this thread has been open for over a year and there still isn't an answer. I have the same exact issue and I refuse to buy the inferior newer version of the nest doorbell camera. Lower res and worse aspect ratio. If this can't be determined, I definitely will stop buying nest and Google products since they refuse to figure these things out. I have also contacted support and they have sent this same frustrating idiotic things like performing a factory reset or turning a microphone on or off as if I didn't try that first. Still no solution

[ColinJR]

Same problem here. Can't hear anyone speak at the door, but they can hear me. Microphone settings are all on and checked. Same issue on different phones. Pretty annoying. With no support on this issue, perhaps its time to change to a different system.

[Lance_L]

Hi everyone,

@ColinJR, thanks for posting in our Community. I’m sorry you’re having issues with Talk and Listen on the Nest device.

A few questions: what type of Nest Camera do you have? Did this issue occur out of the box? Are you using an iOS or Android device? Is the camera in a case or housing? Has the camera suffered any drops or impacts? Has the camera been exposed to outdoor weather? Also, is the camera exposed to direct sunlight for extended periods of time?

Let’s try the steps below:

1. On your mobile device, check the Google Home app or Nest app permissions:
   1. For Android users: Go to the phone’s Settings > Apps > Google Home or Nest > Permissions, and make sure Microphone is enabled.
   2. For iOS users: Go to the device’s Settings > Google Home or Nest > Permission, and make sure Microphone is enabled.
2. Test if the mobile mobile device’s microphone is working.

• Open the default voice recorder app or any other app that uses your mobile device’s microphone and test the device’s microphone on the app.
• Check if the device is connected to a Bluetooth device that may be serving as the microphone.

Let me know how it goes.

Best,

Lance

[Lance_L]

Hi ColinJR,

I am writing to follow up and see if you still need assistance. Have you had the opportunity to try the suggestion above? If so, how did it go?

Regards,

Lance

[Synplex]

I have a reply if you can help me while you're at it? I have the same issue.

The microphone and speaker permissions for the nest app and Google Home app and they were ready set up correctly. I know I've done this in the past as well. Also, there are no Bluetooth devices connected to the nest. Hello doorbell to act as a microphone. I don't even think that's an option.

I am on a pixel 7 Pro using Android 13, but I cannot hear anything. Anything anyone is saying on any device that I use to access my nest hello camera. They can hear me at my doorbell, but I cannot hear them.

This suddenly started just a few months ago and has not been right since. Even when I go back to my previously recorded video, I don't hear any audio. So it seems like the nest hello cameras microphone is busted.

[Lance_L]

Hello Synplex,

Thanks for posting in our Community and sharing the steps you’ve taken so far to try and resolve the issue. I’m sorry to hear that your Nest doorbell isn’t working properly. Let’s check it out.

If you haven’t tried already, toggle the microphone off and then back on. If you have more than one Nest camera, you can turn each camera’s microphone on and off independently. See the steps below:

Home app

1. Open the Home app .
2. Touch and hold your device's tile.
3. Tap Settings .
4. Select Audio.
5. Next to “Microphone,” tap the switch to turn it on or off.

Nest app

1. Open the Nest app .
2. On the home screen, tap your camera.
3. Tap Settings .
4. Select Microphone, then tap the switch to turn it on or off. 

Note: When you turn off the microphone, you can't go back in your video history and turn on sound during times the microphone was off.

Let me know how it goes.

Best,

Lance

[Synplex]

Hi Lance, thanks for the quick response. I have tried this already dozens of times. But I went ahead and I just tried it again and it still does not provide audio.

[Lance_L]

Hey Synplex,

I’m sorry to hear that. Let’s check this out — could you fill out this form and let me know once you’re done?

Best regards,

Lance

[Synplex]

I filled out the form. Let's hope it doesn't take a few months to come up with a solution.

[Lance_L]

Hi Synplex,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. 

Cheers,

Lance

[EmersonB]

Hello everybody,

@Synplex, Our support team will send you an email to assist you with your concern. Please continue the conversation there to avoid confusion here. Let us know if you have other questions or concerns as we will be locking this after 24 hours. Feel free to start a new thread and we'll be happy to help.

I appreciate the help, Lance.

Thanks,

Emerson