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Can't hear anyone through the camera

Freeman2468
Community Member

On my out door camera when i try to speak with someone they can hear me but i cant hear them  do any one else having these problem

5 REPLIES 5

SteveT1
Community Specialist
Community Specialist

Hi there,

 

I'm sorry for the delay. Let's get this sorted out. A few questions: is this happening with your recordings as well? Also, is this happening on multiple phones?

 

For basic steps, check this article on how to Troubleshoot camera audio.

 

Regards,

Steve

Yes Multi phones and the person can hear me but I can’t hear them through the nest app or google home app. And I do know it is a delay I am very familiar with the cameras. I have nest IQ and 2 older cameras doing  the same thing. I just installed a new nest camera and as of now it’s working fine. But I can’t afford to buy new cameras every 2 to 3 years. Thanks 

SteveT1
Community Specialist
Community Specialist

Hi there,

 

I appreciate the reply. Have you tried toggling the Microphone on your app settings? 

 

On the Nest app, tap the doorbell or camera  Settings, and set the Microphone off then on. Keep us posted.

 

Regards,

Steve

Yes and I reset it back to factory setting and added back to my account and all 3 cameras does the same thing the IQ camera and the 2 older camera

Mjackson11
Community Member

I am having the same issue. Has there been a solution to this?