No 24/7 recording from nest cameras since app updatr

[M4ver1ck]

We have two nest cam outdoor cameras. Both are wired in. 

They have always provided 24/7 recording as we have the paid for subscription. 

Since the app has updated the 24/7 recording has completely vanished. 

If this is a permanent change then they can go in the bin! 

Anyone else having this issue? 

[MplsCustomer]

@M4ver1ck 

If you have the Google Nest Camera (Battery) plugged in with the optional power cable (as we do), then 24/7 recording has not disappeared. It's just hidden by default.

When you display your camera's live feed in the Google Home app, you'll see an icon below the video feed consisting of 3 small staggered vertical lines. Click on that icon, and the icon will change to 3 small horizontal bars and you'll see a new vertical timeline. It'll then stay that way on subsequent visits unless you click on the icon again.

It's not at all intuitive.

[M4ver1ck]

Awesome! Thank you so much! It was driving me mad. 

That's not intuitive at all! 

[Juni]

Hi folks,

Thanks for the help here, MplsCustomer.

M4ver1ck, thanks for reaching out. I hope you've got the answer you're looking for. If you're still in need of assistance, please let us know, as we would be happy to answer any questions you may have.

Regards,

Juni

[Dan_A]

Hey there,

I wanted to follow up and see if you still needed help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,

Dan

[Dan_A]

Hello again,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Cheers,

Dan