No Event Detected

[Roger91941]

My cameras will stop recording and say “no event detected “ when I know there was something. I do not see any setting to change this. I have had two security events happen and they were not recorded.

[virnab]

Hi Roger91941,

Thank you for reaching out to our community! I understand that your cameras aren’t recording as expected and that you’re receiving a "no event detected" message even though you know movement occurred. I appreciate you checking your settings beforehand, and I want to help you figure out why this is happening.

To get started, please provide some more information by answering the following questions:

• Are you using Google Nest Cams? If so, what is the model of your Nest Cams? You can use this help center as a model reference: Technical specs for Nest cameras and doorbells.
• Are you using an iPhone or an Android device? Is the operating system up to date?
• Are you using the Nest app or the Google Home app to manage your cameras?
• Are you signed into the same account that your cameras are linked to?
• When did this issue start? Did anything change in your home or with your camera setup around that time?
• Do you have a Google Home Premium subscription? If so, what type of Google Home Premium subscription do you have?
• Is the entire video history missing, or just certain portions?
• How is your home internet connection? Have you noticed any other devices going offline or experiencing slow speeds lately?

Please provide the details above so I can proceed with the most effective troubleshooting steps for your setup.

Best regards,

Virna

[Edgarcisa]

Recording from last night is missing can I get a copy

[virnab]

Hi Edgarcisa,

Thank you for posting in the community! I understand you need help recovering a recording from last night. I'm happy to assist you with this.

To get started, please provide a bit more information so I can better assist you:

• Are you using Google Nest Cams? If so, what is the model of your Nest Cams? You can use this help center as a model reference: Technical specs for Nest cameras and doorbells.
• What exactly happens when you try to view the missing recording?
• Are you using an iPhone or an Android device? Is the operating system up to date?
• Which app are you using to manage your cameras—the Nest app or the Google Home app?
• Are you signed into the same account the camera is linked to?
• Do you have a Nest Aware subscription? If so, which plan do you have (Nest Aware or Nest Aware Plus)?

Please keep me posted!

Best regards,

Virna