10-12-2023 11:40 AM
My Google Cam (Indoor Wired) has never had an issue recording audio. Today it recorded video but for the first time NO AUDIO. I need to retrieve it. What happened and how do I retrieve the sound?
10-15-2023 11:51 AM
Hi FrustratedUser0,
Thanks for reaching out. I’m sorry for the trouble here with your Nest Camera audio. No worries, we’ll sort this out — a few questions: has the camera been exposed to outdoor weather? Has the camera suffered any drops or impacts? Is the camera exposed to direct sunlight for extended periods of time? Also, is the camera in a case or housing?
Here are some troubleshooting steps you can try:
Best,
Jenelyn