No audio recorded on Google Cam

[FrustratedUser0]

My Google Cam (Indoor Wired) has never had an issue recording audio. Today it recorded video but for the first time NO AUDIO. I need to retrieve it. What happened and how do I retrieve the sound?

[Jenelyn_O]

Hi FrustratedUser0,

Thanks for reaching out. I’m sorry for the trouble here with your Nest Camera audio. No worries, we’ll sort this out — a few questions: has the camera been exposed to outdoor weather? Has the camera suffered any drops or impacts? Is the camera exposed to direct sunlight for extended periods of time? Also, is the camera in a case or housing?

Here are some troubleshooting steps you can try:

1. Verify that the audio settings on your Google Home app is correct:
   • In the Home app , touch and hold your device's tile > Settings > Audio and use the slider to adjust the volume. You can also turn the microphone on or off, and switch audio recording.
2. Check the Google Home app permissions:
   • Go to the device’s Settings > Google Home > Permission, and make sure Microphone is enabled.
   • Test if the device’s microphone is working.
3. Confirm if the audio issue happens on other mobile devices or computers.
4. Check if the device is connected to a Bluetooth device that may be serving as the microphone.

Best,

Jenelyn