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No doorbell notification on Nest Wifi access point

nico4
Community Member

hello everyone

I was expecting that the nest wifi access point would get the doorbell notification when someone ring? I am wrong. I tried everything about the available parameters but nothing help. So to get my doorbell notification I need to add a nest mini, in that case I will have 2 google assistant at the same point. I find that weird to be honest

 

if someone found a way to make it work, I am aware to know how

 

thanks

7 REPLIES 7

janthadeus
Community Specialist
Community Specialist

Hi nico4,


Thanks for visiting the Community. I'm sorry to hear that and for the delayed response. Let's try the steps in this guide: Get doorbell visitor announcements on a speaker or display.

 

Let me know if that works.

 

Thanks,

JT

nico4
Community Member

Hello JT

thank you for your reply

I checked it again in the NEST application because it's a wired doorbell

everything is ok there

Visitors are always annouced on all devices including the Google Assistant EXCEPT the NEST Wifi access point. And this device has no specific setting compared to other Google Assistant devices.

Regarding the device options I think it's a lack in feature

Regards

Nico

janthadeus
Community Specialist
Community Specialist

Hi nico4,

 

Thanks for trying and I appreciate your efforts on this. Let's have a better look — have you tried enabling your visitor announcement in the Google Home app? If you have a Nest Doorbell (battery) going over the steps here might help:

 

  1. Open the Home app. 
  2. Touch and hold your device's tile.
  3. In the top right, tap Settings > Doorbell.
  4. Turn Visitor announcements on or off.

Let me know if that helps.

 

Best, 
JT

nico4
Community Member

Hello JT

I confirm you the annoucements is already set to ON, otherwise I would not have them on the nest mini and nest hub, see doorbell 

Regards

Nico

 

janthadeus
Community Specialist
Community Specialist

Hi nico4,

 

Thanks for following up. Got it, let's dig deeper into this. Did you check if your Google Assistant is enabled? Have a look at this article and let us know if you need more help: Google Assistant doesn't respond

 

Keep me posted.

 

Cheers,

JT

janthadeus
Community Specialist
Community Specialist

Hi nico4,

 

Checking in to see if you still need help with this. In case there are any follow-up questions or comments. Please let me know if you need further assistance.

 

Regards,
JT

janthadeus
Community Specialist
Community Specialist

Hi there,

 

It's me again. Just wanted to jump in here to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Best,

JT