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No history displayed but paying for subscription

Melissajmolnar
Community Member

Hello, I am paying AUS$12 per month for our Nest doorbell and 2 outdoor camera subscription, does anyone know why can I not see any history other than this current day?

5 REPLIES 5

Melissajmolnar
Community Member

Hello, I am paying AUS$12 per month for our Nest doorbell and 2 outdoor camera subscription, does anyone know why can I not see any history other than this current day?

I had the exact same problem. I had a Nest Aware subscription, but I could only see event history for three hours. Ten minutes in a chat with Nest support sorted it. 

Kimmmm
Community Member

Unfortunately be prepared for Google to make a plethora of excuses. They'll blame you or your equipment when the problem will solely be on them. I have 12 cameras "yes I'm stupid for buying 12" and I've had years and years of ongoing hell with the cameras and google

Guarcax
Community Specialist
Community Specialist

Hi folks!

 

@ChrisMaxwell thanks for your recommendations. 

 

@Melissajmolnar thanks for posting in the community. As per the previous recommendation, you can get further assistance by filling out the Contact Us Form. Then you will be able to get the issue with your subscription solved.

 

If you need further assistance you can keep posting.

 

Regards,

 

Daniel.

Kimmmm
Community Member

If you eventually find a fix could you please comment here? After years of frustration with this site and Google I'll keep the fix tucked away in my little arsenal of fixes that I've accumulated over the years. No longer can i deal with the hours of frustration and repetitive banter google lay on users when trying to fix problems that 99.9% of the time are in fact googles fault. It's the .1% of fixes that i can in fact fix myself I'm interested in keeping the documentation from... Thanks and here's hoping you obtain a resolution quick smart