No longer getting notifications from wireless Next doorbell

[melanie6602]

I have a Pixel 8 Pro and ever since the February update, I no longer get notifications when there is motion detected by my doorbell. I have removed it from my Home and added it back and it's still not working. I have checked all the settings and I should still be getting the alerts. I'm not sure what to do now. The only way I can see what's going on by my doorbell now is to open up the Home app and look

[leo_k]

I'm having the same problem now 

[zoeuvre]

Hi folks, 

Yikes! I'm sorry to hear that you're experiencing issues with notifications for motion detection on your Nest Doorbell after the February update on your Pixel 8 Pro. Here are a few steps you can try to troubleshoot the problem:

1. Open the Settings app on your Pixel 8 Pro, go to "Apps & notifications," and find the Nest app. Ensure that notifications are enabled for the app and that all relevant notification settings, such as sound, vibration, and pop-up, are turned on.
2. In the Settings app, under "Apps & notifications," select the Nest app and verify that it has the necessary permissions to access notifications, camera, and motion detection. Enable any required permissions that may be disabled.
3. Sometimes, a simple restart can help resolve temporary software glitches. Try restarting your Pixel 8 Pro and see if the issue persists afterward.
4. In the Settings app, under "Apps & notifications," select the Nest app and tap on "Storage & cache." From there, clear the app's cache and data. Note that this will remove any app-specific settings or preferences, so you may need to set them up again.
5. Uninstall the Nest app from your Pixel 8 Pro, restart the device, and then reinstall the app from the Google Play Store. This can help resolve any issues related to app installation or corrupt files.
6. Some devices have battery optimization settings that may restrict or limit app notifications. Go to the Settings app on your Pixel 8 Pro, search for "Battery optimization," and ensure that the Nest app is not optimized or restricted in any way.

I hope these steps help you resolve the issue with notifications for motion detection on your Nest Doorbell.

Let us know how it goes.

Best,

Zoe

[melanie6602]

I was using the Home app for my doorbell notifications and after this update, they just stopped. I have checked all the app settings and they are all still set to receive notifications. I installed the Nest app and tried to set up the doorbell there, but it said it can only be used with the Home app

[zoeuvre]

Hi there, 

If you were previously receiving doorbell notifications through the Home app and they suddenly stopped after an update, try these: 

1. Double-check the notification settings in the Home app to ensure they are still enabled for the doorbell. Go to the app's settings, find the doorbell device, and make sure notifications are turned on.
2. Verify that the Home app has the necessary permissions to send notifications. On your device, go to the settings, find the Home app, and make sure it has permission to send notifications.
3. Sometimes, a simple restart can resolve temporary issues. Try restarting your device to see if it restores the doorbell notifications in the Home app.
4. Make sure you have the latest version of the Home app installed on your device. Check for any available updates in your app store and install them if necessary.

Thanks,

Zoe

[melanie6602]

I have already tried all these steps. I have removed the doorbell from my home and added it back. I regularly reboot my phone. All the apps have been updated and are the most recent versions. I have checked all the notifications and they are all enabled. Since the last patch I have only received one notification from my doorbell and it was on a morning that was below freezing. Not sure if that matters, but that's been it. Just the one time

[zoeuvre]

Hello melanie6602, 

Don't give up on us yet—we'd like to further check on this. Could you fill out this form and let me know once you're done?

Regards,

Zoe

[melanie6602]

Done!

[melanie6602]

And thank you for looking into this

[zoeuvre]

Hello there, 

Thanks for the update. We got the form you've submitted—thanks for filling that out. Please keep an eye on your email, as someone from our team will reach out to you to assist you more. If you have questions or concerns in the future, feel free to start a new thread, and we'll be happy to help.
 

All the best,

Zoe