No notification sounds on iphone

[NYCVedic]

Has there been any progress made on getting the Google Nest to play a sound on the iphone? 

It is virtually useless if I have to be staring at my phone in order to see the notification that someone is at the door. Especially because people are more inclined to just ring the bell rather than knocking since there is a bell there. 
if it doesn't make a sound to notify me, I'm better off not having it.

It makes a notification on my phone but it is silent. 

Can anyone help? 

Thanks,
Gia

[Michatl333]

I have exactly the same issue . My google (wireless) doorbell is utterly useless 🤬 

wish I could help sorry 

[NYCVedic]

Thanks for replying!! I searched the forum for earlier posts before writing this and it sounded like it wasn't possible. It's just so hard to believe that I figured I'd ask again.. Going to see if there's some way to return it.  🤦🏻‍♀️ 

[cifuentesj]

Hi folks,

Thanks for your prompt post and the comprehensive information. I understand that you are experiencing some notification sound issues on your iPhone. I'm here to help you find a solution together.

To assist you with the best solution, I would like to get a bit more information:

• What is the model of your Nest Doorbell?
• Is the Nest device online?
• Are you signed in to the Nest app?
• Have you checked notification settings in the Nest app to ensure the expectations are correct?
• Is the issue happening on push notification, or both email and push?
• Are the notifications delayed on multiple mobile devices?

In the meantime, you can try these steps:

• Connect the mobile device to another Wi-Fi or cellular network
• Try to sign in to their account on another mobile device and trigger a notification to test.

Please keep me posted and let me know how it goes.

Warm regards,

Jeremy.

[NYCVedic]

Hi Jeremy,

It's the Google Nest battery-operated doorbell. Doesn't give a model, but I bought it just in September. I'm signed into Google Home app. I followed the instructions and did that. Am I supposed to have a separate Nest app? 
I've definitely done due diligence with checking all the possible notification settings. I only use it through my Iphone, don't have other devices paired with it. 

Thanks,
Gia

[foolio5045]

Same issue with google home doorbell, haven’t received a notification to my iPhone.  Please help if not doorbell is useless. I have kids and would like to see when anyone walks up to my door.

[cifuentesj]

Hi folks,

Thank you for your prompt response and the detailed information you’ve provided. To assist you better, you can get a hold of our support team by filling out this form, and they can take a deeper look at your specific situation.

Please make sure you leave your Community Thread and Community Username. Once you've completed the form, please let me know. This will allow us to investigate the issue further and find a solution.

Warm regards,

Jeremy.